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Inspiring customer-centered experiences
through strategic thinking + empathy + positive attitude

Inspiring customer-centered experiences
through strategic thinking + empathy + positive attitude

Katie at a glance
🧭  Experience: 10+ years in UX Research & Strategy
🌍  Location: Brooklyn, NY | U.S. Citizen
💼  Methodologies: Research Strategy | Design Thinking | Mixed-Methods Research | Service Design
Team Enablement | Process Refinement |Omni-channel positioning | Digital Transformation
🧠  Industries: SaaS | Finance | Retail | Agency
💬  Languages: English (Native)
🏆 Certifications: Design Thinking Certificate | Collaborative Discussion Coach

Katie at a glance
🧭  Experience: 10+ years in UX Research & Strategy
🌍  Location: Brooklyn, NY | U.S. Citizen
💼  Methodologies: Research Strategy | Design Thinking | Mixed-Methods Research | Service Design
Team Enablement | Process Refinement |Omni-channel positioning | Digital Transformation
🧠  Industries: SaaS | Finance | Retail | Agency
💬  Languages: English (Native)
🏆 Certifications: Design Thinking Certificate | Collaborative Discussion Coach

I translate complex challenges into actionable insights that influence product and business impact. I’m passionate about efficiency by creating scalable internal processes and bring a blend of rigorous product management, clear stakeholder communication, and team alignment—fueled by energy and optimism.

l
Inspiring customer-centered experiences
through strategic thinking + empathy + positive attitude

Katie at a glance
🧭  Experience: 10+ years in UX Research & Strategy
🌍  Location: Brooklyn, NY | U.S. Citizen
💼  Methodologies: Research Strategy | Design Thinking | Mixed-Methods Research | Service Design
Team Enablement | Process Refinement |Omni-channel positioning | Digital Transformation
🧠  Industries: SaaS | Finance | Retail | Agency
💬  Languages: English (Native)
🏆 Certifications: Design Thinking Certificate | Collaborative Discussion Coach

I translate complex challenges into actionable insights that influence product and business impact. I’m passionate about efficiency by creating scalable internal processes and bring a blend of rigorous product management, clear stakeholder communication, and team alignment—fueled by energy and optimism.

Surfacing Internal Breakdowns

Challenge:

  • Design requirements were not being surfaced until after design sprints had begun in a SAFe Agile environment


Method:

  • Listening tour

  • Journey Mapping (w. pain points)

Increasing Stakeholder Awaareness

Challenge:

  • New leadership in a cross-functional siloed environment where the audience and their needs had not been clearly defined by the previous leadership


Method:

  • Secondary Targeted survey

"I know when I give Katie a challenge or a task, it's going to get done"

"I know when I give Katie a challenge or a task, it's going to get done"

  • - Jacqueline Lance,

  • Director of User Experience, City National Bank

- Jacqueline Lance,

Director of User Experience, City National Bank

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