Katie Palermo
Portfolio examples
Challenge:
Design requirements were not being surfaced until after design sprints had begun in a SAFe Agile environment
Method:
Listening tour
Findings:
Identified fragmented internal processes
Identified what each team needed at which stage
Actions:
Mapped out both the happy path and standard path for current processes
Business Impact:
Reduced significant risk by identifying
Created opportunity for cross-functional teams to work together
Piloted new ways of working
Increased transparency
Brought the right people together at the right time
Reduced organizational risk.
Challenge:
New leadership in a cross-functional siloed environment
Method:
Deployed an "I wish I knew" (IWIK) survey to stakeholders and leadership
Findings:
Identified critical knowledge gaps among key stakeholders
Actions:
Created case-study style one page report on studies and facilitated
Identified areas of opportunity
Business Impact:
More informed decision-making
Opened communication between siloed teams
Concept Creation and Validation
Challenge:
Processes were not understood by relevant teams
Method:
Service design
Listening tour
Workshop facilitation
Findings:
There is no standard sales/onboarding process
Identified what each team needed at which stage
Synthesized sales team challenges
Actions:
Mapped out API sales process
Facilitated stakeholder concept strategy
Built out 20+ concepts
D/F/V scoring with key stakeholders
Business Impact:
Documented FAQs that aided Sales teammates, creating standardization
Iterated on internal/external tools to aid in sales
Challenge:
Understand whether two very different groups of customers need to understand the same information
Method:
Card Sort
Tree Test
Survey
Findings:
Non-Technical users had very different understanding of the APIs than technical users
Actions:
Created case-study style one page report on studies and facilitated
Identified areas of opportunity
Business Impact:
Created greater understanding between technical and non-technical users
Helped non-technical users better understand which APIs might be most relevant to them
Learning customer needs
More info coming..
Concept Creation and Validation
More info coming..
Get to know Katie's Work